Read the setup guide
Start with templates, variables, images, signatures, permissions, and common reply workflows.
Support
Tell us what is getting in the way.
Get product help, report a problem, or suggest an improvement through our Atlassian support portal.
Open a support request
Use our Jira Service Management portal for help, defect reports, and product suggestions.
Follow public product work
See planned improvements and items under consideration in the public CloseReply tracker.
Helpful context
What to include in a support request
The affected Atlassian site, project key, app screen, expected result, actual result, and steps to reproduce.
You may include a redacted screenshot. Please remove customer content, access tokens, and personal information that is not needed.
For confidential security reports, use the contact on our security page.
Target response time
- General questions: within two business days
- Service-impacting defects: prioritised by severity
- Security reports: acknowledged as quickly as practical