Read the setup guide
Start with templates, signatures, permissions, portal access, and common workflows.
Support
Tell us what is getting in the way.
Share the goal you were trying to reach, what happened instead, and the safest details we need to reproduce it.
Email support
We aim to reply within two business days, Monday to Friday, Singapore time.
Report a security issue
Use a clear subject and avoid sending credentials or unnecessary customer content.
Helpful context
What to include in a support request
The affected Atlassian site, project key, app screen, expected result, actual result, and steps to reproduce.
You may include a redacted screenshot. Please remove customer content, access tokens, and personal information that is not needed.
Target response time
- General questions: within two business days
- Service-impacting defects: prioritised by severity
- Security reports: acknowledged as quickly as practical